Document Imaging & Document Management Software

ESI Imaging solutions reduce misfilings, document retrieval time, photocopying & paper distribution costs.

"We make your documents available, when you need them,
wherever you need them, at the click of a mouse!"

Service And Support

In a business climate, where organizations are seeking ways to cut costs and increase productivity, document imaging systems are providing the most dramatic impact on office production since the copy machine replaced carbon paper.

With our document imaging system multiple users can access electronic PDF documents at one time, information tends to flow more freely using our system. The benefit is straightforward: immediate access to documents results in higher office efficiency.

A well thought out service program reduces downtime, prolongs equipment life, and minimizes service related expenses. To offer the highest quality service we have partnered with several local representatives and with with Cranel, Inc which has the largest largest imaging and mass storage system service network in the United States.

Cranel Help Desk
Cranel's 24 hours a day, 7 days a week Help Desk provides frontline technical support and is responsible for coordinating the full resources of Cranel service. With several thousand calls a month, 64% of all customer calls are immediately resolved over the Help Desk phone, without sending a technician onsite.

Does your local vendor provide support 24 hours a day, 7 days a week?

Depot Repair Service
Cranel has become the largest and most technically proficient depot repair facility in the industry, for both in-warranty and out-of-warranty products. As the industry's leading authorized repair center, their depot services include scanner and automatic document feeder repair, and refurbishment for Fujitsu scanners.

Depot repair offers excellent quality at a low cost, but is recommended only for equipment in non-critical environments or in situations where a backup unit is available.

Advance Exchange Program
Once a Document Imaging System is covered by an Advance Exchange contract, if an equipment problem can't be solved quickly, Cranel will overnight the replacement equipment to you at no charge. Simply return the malfunctioning unit to Cranel Service within five business days.

The Advance Exchange program is an economical alternative to onsite service, and just one more way we go about providing the best-in-class service.

Onsite Service
In the event of a breakdown, Cranel's local field service technicians are ready to help.

Next Day Onsite
One call to Cranel's service division and local field service technicians will come onsite the next business day (from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays) ready to tackle whatever technical issues that exist.

Same Day Onsite
We know how important some equipment is to the overall success of your business. That is why Cranel offers same day onsite service, from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.

7 X 24 Onsite Service
7x24 service is recommended for equipment in mission-critical applications, particularly when the equipment is operating 24 hours a day or on weekends.

Scanner Consumable Kits
Scanner Consumable Kits are designed to improve scanner maintenance by combining operator-replaceable consumables and cleaning supplies in a convenient, easy-to-order kit. They minimize downtime, they improve image quality, and they reduce service costs by allowing scanner operators to perform routine scanner maintenance.

Each kit is designed around a specific scanner model and includes only those components that are easily operator replaceable. A manual containing complete instructions is also included. Kits are also supported by a toll-free number that connects the user with a certified service technician in the event problems are encountered during any procedure.