Instant access to critical information allows employees to
accomplish more goals, more efficiently. In addition, printing
and publishing costs are eliminated for documents that do not
require hard copy creation.
Often cited as a key benefit by our clients, our document
management system facilitates document sharing and communication
not only between, but also within, organizations. This helps
build what has been described as a "corporate consciousness."
People feel like part of the team.
Gardens, Inc. is the largest perennial plant grower in the
with its headquarters
We thank Dave Walters, the president
of Walters Gardens, Inc., for allowing us to share his
experience of using our document imaging system.
General Company Background
The company was founded by Dave's father in 1951 and today
Walters Gardens, Inc. maintains a workforce of more than
360 year-round employees. Their product line is comprised
of nearly 800 varieties of perennials and they harvest
approximately 15 million plants per year. Currently, they
are adding 100 new items to their product line each year.
In 1998, crews set a record by planting 313,000 plants in
one day. When asked to what they contribute their success,
Dave is quick to answer: "Quality and Service."
Recovering Office Space
The company first became computerized in the summer of
1983 and used a standard paper filing system, filing
upwards of 2000 documents a day. Our document imaging
system was installed to eliminate the excessive filing and
storage of paper files. When they first looked at the
system they were contemplating expanding the office
because they were running out of room. The system
eliminated enough files to put four additional
workstations in the office with space left over for
Like many people, they were hesitant to throw the paper
documents out when the system was first installed.
Instead, after initially installing the system, they kept
the paper in boxes for retrieval, just in case the system
failed and they needed to retrieve the paper document.
According to Dave, "They have not had to go back in the
box to retrieve anything."
According to Dave, when the system was first installed,
they employed three part-time people to file paper and on
Fridays everyone pitched in to get caught up during their
busy season. Today, the picture is quite different. They
no longer manually file paper. One employee works
part-time to scan and file their electronic PDF documents
onto their network. According to Dave, "One person
accomplishes all of the filing done twice as fast as it
used to take, including scanning and labeling the
Improved Customer Service
The system was quickly expanded to encompass customer
service to reduce the workload on their customer service
representatives. In the past, when a customer would call,
it would require the customer service representative to go
get the file, call the customer back, make notes to the
file and then return the document for filing. If the
customer called back on the same day, much time was lost
in retrieving the file because it had not been re-filed
yet. "Now there is no reason to hang up and call back,"
according to Dave, " The document is found from their
desktop PC, the customer is serviced immediately, and the
document is back in place on the network as soon as the
service representative closes the file."
A major advantage of our document imaging system is,
"There is no waiting to view the documents. They show up
on the monitor instantaneously. This is important because
a customer can change an order twenty times in their
business transactions." Dave also points out that, "They
no longer have the problem of files being misplaced or
lost on someone else's desk. That has been eliminated with
the document imaging system."
Dave Walter's Observations About our Document Imaging
When Dave was asked what he would say about our document
imaging system, he said, "I would recommend the system to
anybody. The learning curve is virtually non-existent. In
fact, our main filing associate was computer illiterate.
Now she would never give it up; she took to it like a duck
to water. Nothing was easier to learn. As for the rest of
the office staff, everybody else loved it right away."
When Dave was asked if he wished to add any comments, he
stated, "The system did not work quite as expected, it
Seeing is Believing
This is just one example of the many satisfied customers
of Document Imaging Solutions, Inc. and the dramatic
benefits they are enjoying from using our document imaging
system. We realize there is no substitute for first-hand
experience when evaluating a new technology. Therefore, to
help you to evaluate our system, we have employed several
cutting-edge technologies that will demonstrate our system
and answer many of your questions.